Sales Support Specialist

Mission

As the Sales Support Specialist for SLNT, your mission is to support operations for all sales channels with a focus on customer service, order processing, and data management. Your success will be determined by your ability to provide real-time support across all these areas for SLNT’s various customers and channels (retail, ecommerce, distributors, government, military and unique 3rd party sales channels such as GSA and Amazon). You will work closely with sales and operations team to ensure that our clients receive the highest level of service possible through efficient work that includes best practices and the use of the latest tools. You will also be responsible for identifying opportunities for growth within existing accounts and for acquiring new accounts in order to meet company revenue goals.

Outcomes

1. Increased customer satisfaction: By providing prompt and accurate support to SLNT's various customers and channels, you will contribute to increased customer satisfaction, leading to repeat business and positive reviews. Outcome increased retention and new customer acquisition.
2. Improved efficiency: Your real-time support across all areas of the business (24hr max), including data input and direct support, will ensure that the company operates efficiently, reducing costs and increasing revenue. Thus reducing friction between areas of SLNT and freeing up directors time to work on their most important projects. With an emphasis on ai and latest tools, you will implement best practices to make your own workflow efficient and that of others.
3. Enhanced customer experience: By providing excellent customer service through your wealth of knowledge in privacy, security, and health as it relates to SLNT and mobile devices. This will contribute to a positive customer experience that differentiates SLNT from its competitors and continues on our mission to empower humanity their right to disconnect.
4. Increased sales: Your support for various sales channels such as retail, ecommerce, distributors, government, military, and third-party sales channels like GSA and Amazon will contribute to increased sales and revenue for the company.
5. Stronger relationships with clients: Your role as a key account specialist will require you to develop strong relationships with clients, ensuring that they receive the necessary support and service. By doing so, you will increase client loyalty and retention, contributing to the long-term success of SLNT.

Competencies

The core competencies of someone in the role of a key account manager who supports business operations, marketing, and customer service for SLNT includes:

Strong communication skills (verbal and written): The ability to effectively communicate with clients and internal teams across various channels such as email, phone, and chat is essential. Meet deadlines and set priorities.

Sales oriented and profit minded: Keen knack for sales and communication style to retain and grow customer base.

Customer service expertise: A deep understanding of customer service principles and best practices is crucial to ensure that customers receive the necessary support and service. Extremely knowledgeable of SLNT as a brand prior or through education.

Technical knowledge: A strong understanding of SLNT's ecommerce platform, systems, and tools is essential to provide effective support to customers and internal teams. Further finding and implementing latest tools for use of ai, ticketing, omni-channel communication.Knowledge of graphic design tools a plus: Adobe Photoshop, Illustrator InDesign, Canva and Google Slides 

Data analysis skills: The ability to analyze data and extract insights to make informed decisions is crucial for monitoring and improving business operations and marketing strategies.

Organizational skills: Strong organizational skills are crucial to manage multiple tasks and priorities effectively, ensuring that no question goes unanswered for more than 24 hours.

Adaptability: The ability to adapt to changing circumstances, customer needs, and business priorities is essential to succeed in this role.

A quick learner who is able to problem solve and work towards a solution with an understanding of the first principle problem being solved for.

An analytical thinker who uses data to align and drive the business towards its goals and overall strategies.

Team-oriented with amazing communication skills, a positive attitude, and consistent energy.

Excellent time management and follow-up skills.

You can handle difficult situations with grace while under pressure.

Requirements:

• 1+ year ecommerce experience
• 1+ customer service experience
• Knowledge of graphic design tools a plus: Adobe Photoshop, Illustrator InDesign, Canva and Google Slides
• Tech savvy

*Contact info@slnt.com w/ cover letter and resume