Customer Service

We strive to ship orders as quickly as possible. On average, it takes 1-3 business days from the date your order is placed.

Orders are shipped from Las Vegas, NV and are processed Monday through Friday. Orders placed after 12pm PST on Friday, or anytime on Saturday and Sunday, will be processed the following business day. Our warehouse is closed on weekends and U.S. holidays.

Yes.

Please be aware that transit times can extend up to a month for delivery. International customers are responsible for any associated customs tax, import duties, goods and services tax (GST), value added tax (VAT), or similar customs-related charges.

Yes, for all orders over $200 we offer free USA domestic shipping.

As long as the order has not been processed by our warehouse team, we are able to cancel or change your order/shipping address if needed.

Yes. We ship to APO, FPO, DPO and PO Boxes via USPS, which may take up to 15 days in transit depending on the location.

Yes, simply enter your promo code at checkout in the designated “discount code” area and hit apply.

You'll receive an email notification, complete with tracking information, once your order has been shipped.

If you've created an account, you can easily log in, select your order, and access the tracking information directly.

We accepted returns up to 30 days after original purchase date. 

Products MUST be in unused and in original condition. This includes original SLNT® labels, undamaged packaging, and all internal marketing materials. Returns without one or either of these will result in adjustments to the refund at our discretion.

In order to start a return, simply email the reason for your return to support@slnt.com.

Please read instructions:

• Never ship a return without prior authorization from SLNT Inc.
• An issued RMA (Return Merchandise Authorization) number is mandatory for all returns.
• We will provide a refund for the product cost, but shipping fees are non-refundable.
• The SLNT product should be returned in its original packaging and should be unused.
• If the original packaging or internal marketing contents need to be replaced, your refund amount may be adjusted at our discretion.
• Ensure to ship returned products using a trackable method, as we do not take responsibility for products lost in transit to our warehouse

To make an exchange, you'll need to return the unwanted item and purchase the correct one separately. In order to start a return, simply email the reason for your return to support@slnt.com. You have the option to reorder the correct product either before we receive the returned item or after your refund has been processed.

Please read instructions:

• Never ship a return without prior authorization from SLNT Inc.
• An issued RMA (Return Merchandise Authorization) number is mandatory for all returns.
• We will provide a refund for the product cost, but shipping fees are non-refundable.
• The SLNT product should be returned in its original packaging and should be unused.
• If the original packaging or internal marketing contents need to be replaced, your refund amount may be adjusted at our discretion.
• Ensure to ship returned products using a trackable method, as we do not take responsibility for products lost in transit to our warehouse

Upon receipt and inspection of your return, you will be notified about the status of your refund. If approved, a refund for the product's cost will be automatically credited to your original payment method. Please be aware that processing times can vary depending on your bank or credit card company.

We confidently stand behind the quality and effectiveness of our products with a 1-Year limited warranty. In the unlikely event that your product suffers from a manufacturing defect within this period, we promise to repair or replace it at no additional cost.Please note, our warranty does not cover damages resulting from misuse, improper handling, accidents, or unauthorized modifications.

To start a claim, simply email Support@slnt.com please include an explanation of the defect, along with photos or videos showcasing the issue.