Customer Service

What we're looking for:

SLNT is looking for a gatekeeper and catcher for all things customer support from e-commerce to b2b. Success in this position will be seen through neutralizing customer support emails and calls that come in daily.

This person will be able to immediately respond and address customer complaints, returns, issues, shipping, etc. We see it all, but it is easily fixed and important that our customers remain happy.

You will need to be able to learn the product line inside and out to address sizing issues, product signal blocking capabilities, and other customer complaints.

As well as readily assess inbound sales possibilities, custom product option, etc. and pass off to the team

This person will work in conjunction to with Marketing and Operations Manager to monitor daily inbound and outbound support.

Responsibilities

Monitoring and responding to customer emails
- Quickly solving the problem that satisfy the customer.
- Minimum twice daily email checks (morning, mid afternoon)
  - Need to be able to address any order issues from late afternoon/evening of the day prior
  - Any day of issues
Monitor inbound and outbound phone calls
- Answer inbound phone calls
- Call back all missed calls and voicemails to answer questions
- Complete orders over the phone
- Timely responses
monitoring sales@ account and fwd / introing to the correct team member

Qualifications

Strong writing skills, quick intuitive mentality, comfortable on phone to make and receive support/sales calls.
3-5 years experience in CS
High level communication skills
High level professional writing skills
Tech savvy
E-commerce background

Competencies

Strong organizational and time management skills with the ability to set priorities, multi-task, and meet deadlines.

Maintain Clear Communication between the different departments and how their different needs work together.

A quick learner who is able to problem solve and work towards a solution with an understanding of the first principle problem being solved for.

An analytical thinker who uses data to align and drive the business towards its goals and overall strategies.

Team-oriented with amazing communication skills, a positive attitude, and consistent energy.

Excellent time management and follow-up skills.

You can handle difficult situations with grace while under pressure.

Benefits

Wages, full time position

About Us

SLNT INC is a growing company that offers a premier product for an emerging market. We are small but strong team that will put in the extra work when necessary and expects this from any new hire.

How to Apply

*Contact careers@slnt.com w/ cover letter and resume