Policies

Privacy Policy

When you visit the Site or send SMS Messages, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We also collect your phone number and carrier information when you send SMS Messages. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

“SMS messages” are text or media messages sent or received in order to facilitate communication between a customer and the company.

Additionally when you make a purchase or attempt to make a purchase through the Site or SMS Messages, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, and ordering preferences. We refer to this information as “Order Information.”

We also utilize third-party data providers to provide known marketing and social information using your email and/or phone number. This information helps us improve our products and customer experiences.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site or SMS Messages (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use multiple third-party customer support tools to power our customer support systems. We also use various analytics tools to help us understand how our customers use the Site and communicate with us. We also use third-party secure credit card tokenization to safely and securely store your payment information for subscriptions and re-ordering. We also transmit necessary Order Information to our distribution centers and shipping carriers.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using some of these links:

Facebook & Instagram - https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

Amazon - https://www.amazon.com/adprefs

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info.

This Data is being used to help grow the network of Silent Pocket and expand our reach as well as educating others about the pitfalls of our technology. We recognize that this is not for everyone and encourage everyone to Opt-Out and use Privacy Protection.

We are proponents of Privacy.com, ProtonMail, ProtonVPN, Element, and other secure browsing and messaging systems.

SMS Messaging Policy

Please refer to our SMS Policy for information regarding communications, messages, and service rates.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below with the subject “GDPR Data Request”.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, primarily to the United States.

Date Retention

When you place an order through the Site or SMS Messages, we will maintain your Order Information and communication history for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@slnt.com

Website Terms and Conditions

Terms: By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Use License: Permission is granted to temporarily download one copy of the materials (information or software) on Silent Pocket’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Silent Pocket’s web site; remove any copyright or other  proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Silent Pocket at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer: The materials on Silent Pocket’s web site are provided “as is”. Silent Pocket makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Silent Pocket does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations: In no event shall Silent Pocket or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Silent Pocket’s Internet site, even if Silent Pocket or a Silent Pocket authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata: The materials appearing on Silent Pocket’s web site could include technical, typographical, or photographic errors. Silent Pocket does not warrant that any of the materials on its web site are accurate, complete, or current. Silent Pocket may make changes to the materials contained on its web site at any time without notice. Silent Pocket does not, however, make any commitment to update the materials.

Warranty: The goods purchased here shall be free from defects and ensure the products work as described for privacy, security and lifestyle empowerment. These products when cared for properly and under normal use are under warranty for 1 year.

Returns: Returns are accepted up to 30 days after original purchase date for unused products.

Products MUST be in original condition. This includes original Silent Pocket Labeled Undamaged Packaging, and all internal Marketing Cards. Returns without one or either of these will be adjusted at our discretion.

In order to initiate a return, simply email the below address, please read instructions.

Please email sales@slnt.com to start the return process:

• Do not ship back to return address without authorization from SLNT INC
• An issued RMA number is required for all returns, returns will not be processed without prior authorization.
• We will refund the product cost, but not the Shipping Costs to or from your address.
• Make sure the returned Silent Pocket product is carefully wrapped in original packaging, unused product and contents.
• If original packaging or internal marketing contents need to be replaced than your refunded cost will be adjusted at our discretion.
• Please get a tracking number for all return items as we are not responsible for lost products coming back to our warehouse.

Site Terms of Use Modifications: Silent Pocket may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law: Any claim relating to Silent Pocket’s web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.