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Return Policy
Returns:
We accept returns up to 30 days after original delivery date.
Prior authorization from SLNT® is required before shipping any return. Returns are only accepted at our warehouse. An issued RMA (Return Merchandise Authorization) number is mandatory for all returns.
A return label will be provided for your convenience; however, the cost of return shipping will be deducted from your refund. Once the return label has been provided it must be sent within 7 days. This label will only facilitate a return within the United States. If your package is outside of the United States, we are unable to provide a return label.
Products MUST be in unused and in original condition. This includes original SLNT® labels, undamaged packaging, and all marketing materials.
If the original packaging or marketing contents need to be replaced, your refund amount may be reduced by a restocking fee up to 10%
Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your refund has been processed. We reserve the right to refuse returns or exchanges of items that are not in like-new condition.
Customers will not be refunded for the initial shipping costs paid when purchasing and the cost of the prepaid label will be deducted from the refund amount. Tax will be refunded in accordance with applicable law.
Refunds will take an additional 1-3 business days to credit back to your original form of payment.
In order to start a return, simply email the reason for your return to support@slnt.com.
Exchanges:
Currently, we do not provide exchange services. If you wish to exchange your purchase, review the return instructions provided above.
In order to start a return, simply email the reason for your return to support@slnt.com.
Warranty:
We confidently stand behind the quality and effectiveness of our products with a 1-Year limited warranty. In the unlikely event that your product suffers from a manufacturing defect within this period, we promise to repair or replace it at no additional cost. Please note, our warranty does not cover damages resulting from misuse, improper handling, accidents, or unauthorized modifications.