Sales Support Specialist

Mission

As the Sales Support Specialist for SLNT, your mission is to support operations for all sales channels with a focus on customer service, order processing, and data management for the Business Development Department. Your success will be determined by your ability to provide real-time support across all these areas for SLNT’s various customers and channels (retail, distributors, government, military and unique 3rd party sales channels such as GSA). You will work closely with the sales and operations team to ensure that our clients receive the highest level of service possible through efficient work that includes best practices and the use of the latest tools. You will also be responsible for identifying opportunities for growth within existing accounts and for acquiring new accounts in order to meet company revenue goals.

Job Summary:

The Sales Support Specialist will provide critical support to the sales team by managing administrative tasks, maintaining client relationships, and ensuring smooth communication between sales and other departments. This role is pivotal in helping the sales team meet their targets by handling order processing, coordinating schedules, responding to customer inquiries, and generating sales reports.

Key Responsibilities:

• Sales Administration: Assist the Director of Business Development by preparing and processing sales quotes, invoices, orders, proposals, and contracts. Ensure all documentation is accurate and submitted in a timely manner.
• Data Entry & Management: Maintain customer databases and ensure records are up-to-date. Manage CRM software to track sales leads, opportunities, and interactions.
• Coordination: Schedule and coordinate meetings, sales presentations, and client calls for the Director of Business Development. Ensure timely communication between internal departments, such as marketing, logistics, and finance.
• Customer Support: Serve as a point of contact for clients, addressing inquiries, resolving issues, and providing information on products and services.
• Inventory & Product Support: Monitor stock levels and collaborate with the operations team to ensure timely delivery of products. Keep the sales team informed of any changes to inventory or product availability.
• Team Collaboration: Work closely with the sales team to understand their needs and provide necessary administrative support. Assist in preparing presentations, reports, and sales materials.
• Process Improvement: Identify areas for streamlining sales processes and recommend solutions for improving overall sales efficiency.
• Sales Reports & Analytics: Generate and distribute sales reports, track key performance indicators (KPIs), and monitor sales targets.

Key Qualifications:

• Experience: 1-3 years of experience in a sales support, administrative, or customer service role. Experience working with CRM systems is a plus.
• Technical Skills: Proficiency in G-Suite specifically Sheets, CRM software (e.g., Pipedrive) Project Management tools (e.g., Notion), Shopify, Accounting Softwares (e.g., Xero)
• Communication Skills: Excellent verbal and written communication skills. Ability to communicate effectively with customers, sales teams, and other internal departments.
• Organizational Skills: Strong attention to detail, time management, and ability to handle multiple tasks simultaneously.
• Problem-Solving: Ability to troubleshoot issues and provide quick solutions in a fast-paced environment.
• Customer Service Orientation: A customer-centric attitude with the ability to foster strong relationships.

How to apply

• Contact Careers@slnt.com w/ cover letter and resume